Privacy Policy

Effective date: August 29, 2026

Paladin Painting & Handyman Services (“Paladin,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

• Visit paladinpainting.com

• Request an estimate or consultation

• Complete a form on our website

• Complete a Facebook or Instagram lead form

• Download a guide, checklist, or other resource

• Contact us by telephone, email, text message, social media, or another method

• Hire us to provide painting, drywall repair, handyman, or related services

• Interact with our advertising

By providing personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy, subject to your rights under applicable law.

1. Information We Collect

Depending on how you interact with Paladin, we may collect the following information.

Contact information

This may include your:

• First and last name

• Email address

• Telephone number

• Mailing or service address

• City, community, and postal code

• Preferred method of communication

Project and service information

This may include:

• The type of painting, repair, or handyman service you require

• Information about your home, property, or project

• Project measurements, specifications, preferences, and timelines

• Photographs or videos you provide or authorize us to take

• Estimate, appointment, contract, warranty, and service history

• Communications relating to your project

Transaction information

When you purchase services, we may collect information necessary to prepare estimates, issue invoices, process payments, maintain accounting records, and fulfil contractual or legal obligations.

Payments may be processed by third-party payment providers. We do not necessarily receive or store complete payment-card information.

Communications and marketing information

We may collect:

• Messages sent through our website or social media pages

• Telephone, email, and text-message communications

• Communication and marketing preferences

• Responses to surveys or requests for feedback

• Reviews or testimonials you provide

• Records of marketing consent, opt-outs, and unsubscribe requests

Website and device information

When you visit our website or interact with our advertising, we and our service providers may automatically collect:

• Internet Protocol address

• Browser and device type

• Operating system

• Approximate geographic location based on your IP address

• Referring website or advertisement

• Pages visited and links selected

• Date, time, and duration of visits

• Cookie and advertising identifiers

• Form submissions and conversion events

• Interactions with our advertisements

This information may be collected through cookies, pixels, tags, web beacons, software development kits, server-side integrations, and similar technologies.

2. Information Received Through Facebook and Instagram

Paladin may advertise through Facebook, Instagram, and other services operated by Meta Platforms, Inc. and its affiliates (“Meta”).

If you complete a Meta Instant Form or otherwise respond to one of our advertisements, Meta may provide us with the information you chose to submit, such as your name, telephone number, email address, location, and project details. Some fields may be pre-filled using information from your Meta account, but you can review the information before submitting the form.

We use information received through Meta to:

• Provide the information, checklist, estimate, or consultation you requested

• Contact you about your inquiry

• Determine whether we service your location

• Schedule an appointment

• Prepare an estimate

• Provide relevant follow-up communication

• Measure and improve our advertising

Information we receive from Meta becomes subject to this Privacy Policy. Meta separately collects and processes information according to its own privacy policy and account settings. We do not control Meta’s independent privacy practices.

You can learn more through the Meta Privacy Policy.

3. Meta Pixel, Conversions API, and Advertising Technologies

Our website may use the Meta Pixel, Meta Conversions API, advanced matching, or related Meta Business Tools.

These technologies may allow Paladin and Meta to collect or receive information about visits to our website and actions taken after viewing or selecting an advertisement. Depending on our configuration, this information may include:

• Pages visited

• Buttons or links selected

• Form-submission or lead events

• Browser and device information

• IP address

• Cookie or advertising identifiers

• Information used to measure whether an advertisement produced an inquiry

• Hashed contact identifiers used for matching and attribution

Hashing converts certain information into coded values before it is transmitted. Meta may use the information it receives to provide advertising services, measure campaign performance, attribute conversions, create advertising audiences, prevent fraud, and personalize advertisements in accordance with its policies.

We do not intentionally provide Meta with payment-card information, account passwords, health information, or other sensitive personal information through our advertising technologies.

You can review or change how Meta uses information for advertising through your Meta Ad Preferences.

Canadian users may also learn about interest-based advertising choices through AdChoices in Canada.

4. How We Use Personal Information

We may use personal information to:

• Respond to questions and service inquiries

• Provide requested downloads or resources

• Arrange consultations, estimates, and appointments

• Determine whether a project is within our services or service area

• Prepare quotes, contracts, invoices, and project plans

• Provide painting, drywall repair, handyman, and related services

• Communicate about appointments, estimates, projects, payments, and warranties

• Provide customer service and resolve concerns

• Maintain customer and project records

• Request feedback or reviews

• Improve our website, services, advertising, and customer experience

• Measure advertising performance and conversions

• Prevent fraud, misuse, security incidents, or unlawful activity

• Meet insurance, accounting, tax, contractual, and legal requirements

• Send marketing communications where we have consent or are otherwise permitted by law

We will only collect, use, or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.

5. Email and Text-Message Communications

If you request information, an estimate, a consultation, or another service, we may contact you regarding that request using the contact information you provide.

Where required, promotional emails and text messages will only be sent with your consent. Consent to receive marketing messages is not a condition of purchasing our services.

Message frequency may vary. Standard message and data rates may apply.

You can withdraw your consent to promotional communications at any time by:

• Selecting the unsubscribe link in an email

• Replying STOP to a promotional text message

• Calling us at 250-308-4362

• Contacting our Privacy Officer

You may reply HELP to a text message for assistance.

Opting out of promotional communications will not prevent us from sending necessary messages concerning an active inquiry, appointment, estimate, project, transaction, warranty, or other service you requested.

Mobile telephone information and text-message consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may provide this information to service providers that help us deliver and manage communications, but only for services performed on our behalf.

6. Cookies and Similar Technologies

Our website may use the following types of cookies and similar technologies:

Essential technologies

These support website security, form operation, navigation, and other functions necessary for the website to work.

Analytics technologies

These help us understand how visitors find and use our website so we can improve its performance and content.

Advertising technologies

These help us measure advertising results, understand whether an advertisement generated an inquiry, limit repeated advertisements, and deliver advertisements that may be more relevant.

Where appropriate, our website may provide controls for accepting or declining non-essential cookies. You can also restrict cookies through your browser settings. Blocking cookies may affect certain website functions.

Declining personalized advertising does not necessarily prevent you from seeing advertisements. It may make the advertisements less relevant to your interests.

7. When We Disclose Personal Information

We do not sell or rent personal information.

We may disclose limited personal information to:

Service providers

We may use trusted companies that provide services such as:

• Website hosting and maintenance

• Customer relationship management

• Appointment scheduling

• Email and text-message delivery

• Cloud storage

• Payment processing

• Accounting

• Analytics

• Advertising and conversion measurement

• IT support and security

These service providers may only use information as necessary to provide services to us or as otherwise permitted by law.

Advertising and analytics providers

We may disclose website activity and advertising-related information to providers such as Meta for campaign measurement, attribution, optimization, audience creation, and interest-based advertising, as described in this policy.

Contractors and professional advisors

Where appropriate, we may disclose information to contractors, insurers, accountants, lawyers, or other professional advisors involved in our operations or your project.

Legal and safety purposes

We may disclose information where required or permitted by law, including to comply with a court order, legal process, regulatory requirement, insurance obligation, or legitimate law-enforcement request.

We may also disclose information when reasonably necessary to protect our rights, property, customers, workers, or the public.

Business transactions

If Paladin is involved in a proposed or completed sale, merger, financing, reorganization, or transfer of business assets, information may be disclosed as permitted by law and subject to appropriate confidentiality protections.

With your direction or consent

We may disclose information to another party when you direct us to do so or provide your consent.

8. Storage and Processing Outside Canada

Some of our technology, CRM, communications, analytics, advertising, payment, or cloud-service providers may store or process information outside British Columbia or Canada, including in the United States.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, law-enforcement agencies, or regulatory authorities in accordance with those laws.

We take reasonable steps to select service providers that maintain appropriate privacy and security practices.

9. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes for which it was collected

• Manage inquiries, customer relationships, projects, and warranties

• Maintain business, tax, accounting, insurance, and legal records

• Resolve disputes

• Enforce agreements

• Meet applicable legal requirements

When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it.

10. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information in our care. These measures are intended to protect information from unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending sensitive information through unsecured channels.

11. Your Privacy Rights and Choices

Subject to applicable law, you may ask us to:

• Explain what personal information we hold about you

• Provide access to your personal information

• Correct inaccurate or incomplete information

• Withdraw consent to certain uses or disclosures

• Stop sending promotional communications

• Delete information that we are not legally or reasonably required to retain

• Explain how your information has been used or disclosed

• Address a privacy concern or complaint

We may need to verify your identity before completing a request. Some requests may be limited by legal, contractual, security, or record-retention requirements.

Withdrawing consent may affect our ability to provide a requested service where the information is necessary to perform that service.

12. Children’s Privacy

Our website and services are intended for homeowners and other adults seeking painting or property-related services. We do not knowingly collect personal information from children under 13 without the consent of a parent or legal guardian.

If you believe a child has provided personal information to us without appropriate consent, please contact our Privacy Officer.

13. Third-Party Websites and Platforms

Our website may contain links to social networks, review platforms, payment providers, or other third-party websites.

Those organizations operate under their own terms and privacy policies. Paladin is not responsible for the privacy practices, security, or content of third-party services.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, advertising practices, or legal obligations change.

The revised policy will be posted on this page with a new effective date. Material changes may also be communicated through another appropriate method.

15. Contact Our Privacy Officer

Questions, access requests, correction requests, consent withdrawals, and privacy complaints may be directed to:

Privacy Officer: Joshua Thom
Paladin Painting & Handyman Services
Vernon, British Columbia, Canada
Telephone: 250-308-4362
Website: paladinpainting.com

Please include “Privacy Request” in your message and provide enough information for us to identify and respond to your request.

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.